Tiny, I think you should give customers an easy way to contact you other than a phone number. Many people do not like calling, they'd rather send an email. The email I sent to keyclone@solidice.com was sent back undelivered. If I hadn't of searched for you and found this site I would not have been able to get hold of you, and the only way I did so was to join and send a PM. That's a bit of a pain and many people won't bother, they will just get mad and stop buying your products.

Perhaps keyclone should have a error report button or something that links to an email address separate from the server. That way, when the servers go down you will get reports that something is wrong.

I also think keyclone should not ping for authentications once it is paid for if nothing in the compter system has changed. That puts customers at risk of shutdowns when the servers go down.

Update.

Tiny replied to my PM and said the servers are down. He's on the phone trying to get the situation fixed. Once the server is fixed, we should be able to use our keyclones.

My keyclone stopped working and says license expired. I don't understand why keyclone would ever say this if you have not switched computers, once working it should always work. I don't see any reason why it needs to talk to the mother ship. Other than looking for updates, what is it doing? If it is constantly looking to see if your copy is paid for, that is a waste of bandwidth and will cause problems like what is going on now.

I don't like that I paid for copies and they periodically decide to stop working. Once paid for it should NEVER give a license expired error unless you install it on a new computer. If it is dependant on an authentication server, what happens when that server goes down? If that is what's going on the system needs to be changed. Our keyclone copies should always work once they are paid for and should only require communication with the authentication server if you install on a new computer or want to check for an update.

My keyclone stopped working yesterday and gave this same message. Trying to transfer the license doesn't fix it, that just gives an error that the system ID is the same. Rechecking does no good either. I sent an email to Tiny last night but have not gotten a response yet.